Frequently asked questions

The welcome screen is not moving on.

Refresh the tab. If it still does not progress, quit SURF completely, wait a moment, and reopen it.

I cannot access an application, and it looks like policy has not been applied.

Sign out of your user account and sign back in. This forces a policy refresh and resolves most cases.

If that does not work, open a new browser profile and try again. Check Status in the side navigation as well. If it still fails, contact SURF support with the application name and what you see.

An app I need is missing from My Apps.

Company Bookmarks are assigned by your admin. Request access through your IT team rather than bookmarking the site manually, so the right policy is applied.

I skipped the sync prompt. Can I still sync?

Yes. Use the profile (person) icon at the top right of the browser window at any time.

How do I update the browser?

SURF updates itself on restart. To force it:

• Windows: click the three dots at the top of the browser window, choose Exit, wait two to three minutes, then reopen SURF.
• macOS: click the SURF menu at the top left of the screen, choose Quit SURF, wait two to three minutes, then reopen SURF.

Do I need to reinstall to change devices?

No. Install SURF on the new device using the same invite flow and sign in with the same credentials. Your policies and apps follow your user account.