This User License Agreement(this “Agreement”) sets out the terms and conditions on which Surf security, Inc., a Delaware corporation, (“Surf security”) provides access to and use of Surf security proprietary software platform (the “Platform”) available through the website https://surf.security (the “Site”) to each customer of the Platform (“Customer” or “you”). Each of Surf security and Customer may also be referred to as a “Party” herein and together as the “Parties.” You should read this Agreement carefully. By indicating acceptance of this Agreement, either by singing this License Agreement, or by clicking "I Agree", Accept" or other similar button, or by otherwise using the Platform, you are entering into a legally binding agreement with Surf security (and you hereby represent that you are of legal age, and are otherwise fully able and competent, to enter into a binding agreement). If you are using the Platform on behalf of an organization, you represent that you have the right to bind such organization to this Agreement, and the terms “Customer” and “you” will include both you, the individual user, and such organization. If you do not agree to these terms and conditions, you must not use the Platform.
THIS AGREEMENT CREATES A BINDING LEGAL AGREEMENT BETWEEN YOU AND SURF SECURITY, AND INCLUDES AN ARBITRATION CLAUSE UNDER WHICH CERTAIN CLAIMS MAY NOT BE BROUGHT IN COURT OR DECIDED BY A JURY. PLEASE READ THIS AGREEMENT CAREFULLY.
Last Update On: August 23rd, 2022
1. Provision of the Platform
1.1 Nature of the Platform. Surf security has developed the Platform, a chromium-based zero-trust enterprise browser, creating a secured environment on any endpoint, providing granular access control, data monitoring, data encryption, safe browsing and policy management. It allows employees to work wherever, whenever, and however they want, supporting their productivity and privacy. Surf security offers a free POC, and enterprise package by users usage.
1.2 Provision Generally. During the Term (as defined in Section 5.1), Surf security will provide Customer with access to and use of the Platform through Surf security cloud-hosted software-as-a-service application. Surf security will provide Customer with access to the documentation for the Platform. Customer may use the documentation solely to support Customer’s use of the Platform hereunder. Customer may upload information and data into the Platform which include behavioural data of Customer’s policy breaching logs (the “Customer Data”). The Platform will generate reports based on analysis of Customer Data which identify potential risks associated with Customer’s policies and ways to mitigate such risks (the “Results”), which Customer can access within the Platform or download. The specific terms and conditions under which Customer may utilize the Platform, including the specific deliverables that Surf security shall provide to Customer as Results, and the frequency with which Surf security shall make said Results available to Customer, shall be set forth in one or more applicable MSA .
1.3 Grant of Rights. Subject to Customer’s compliance with the terms and conditions of this Agreement, Surf security hereby grants to Customer a limited, non-exclusive, non-transferable, non-sublicensable right for the number of Identities allocated to Customer in the applicable MSA to access and use the Platform to generate the Results, solely for Customer’s internal business purposes, during the Term. An “Identity” shall mean any person or device to which Surf security shall create a profile for. The number of Identities permitted under this Agreement is set forth in the applicable MSA. All rights not expressly granted to Customer are reserved by Surf security and its licensors or other providers. There are no implied rights.
1.5 Restrictions. Customer shall not allow any third party to: (a) use the Platform for the benefit of any third party, or to develop or market any product, software or service that is functionally similar to or derivative of the Platform, or for any other purpose not expressly permitted herein; (b) permit anyone not allocated to a Customer designated user to access or use the Platform; (c) sell, distribute, rent, lease, service bureau, post, link, disclose or provide access to the Platform, directly or indirectly, to any third party; (d) alter, modify, debug, reverse engineer, decompile, disassemble, or otherwise attempt to derive or gain access to any software (including source code), or any other underlying data or technology, associated with the Platform; or (e) use any robot, spider, scraper or other automated means to access the Platform, or engage in any scraping, data-mining, harvesting, screen-scraping, data aggregating or indexing of the Platform. All acts and omissions occurring under Customer Identities shall be deemed to be those of Customer, and Customer shall be responsible therefor. Without limiting any of its other rights or remedies, Surf security reserves the right to suspend any Customer employee’s right to access the Platform if Surf security reasonably believes that the user associated with such Identity has materially violated the restrictions and obligations in this Agreement, in which case, it shall provide Customer prompt written notice of such suspension.
1.6 Customer Cooperation. Customer shall reasonably cooperate with Surf security in all matters relating to the Platform, and respond promptly to any request from Surf security to provide information, approvals, authorizations or decisions that are reasonably necessary for Surf security to provide the Platform in accordance with this Agreement. Customer will designate a “Key Contact” who will be available for frequent communications with Surf security regarding the use of the Platform by Customer, as well as contacts for administrative and payment matters, and Surf security will designate a point of contact to liaise with the Key Contact.
2. Support, Service Levels
2.1 Support. Surf security shall provide Customer with an in-app assistant, a toll-free telephone and e-mail customer support from 8AM-6PM EST, Monday through Friday, (excluding nationally recognized holidays), which Customer may use to obtain reasonable assistance with respect to use of and access to the Platform and to report any error, defect, or failure, whether full or partial, in the functioning of the Platform or any failure of the Platform to conform with the documentation therefor.
2.2 Availability. Surf security shall use commercially reasonable efforts to provide the Platform twenty-four (24) hours a day, seven (7) days a week. Customer agrees that from time to time the Platform may be inaccessible or inoperable for various reasons, including (a) equipment malfunctions; (b) periodic maintenance procedures or repairs which Surf security may undertake from time to time; or (c) causes beyond the reasonable control of Surf security, including interruption or failure of telecommunication or digital transmission links, hostile network attacks or network congestion or other failures (collectively “Downtime”). Surf security shall use commercially reasonable efforts to provide twenty-four (24) hour advance notice to Customer in the event of any scheduled Downtime. Surf security shall use commercially reasonable efforts to minimize any disruption, inaccessibility and/or inoperability of the Platform in connection with Downtime, whether scheduled or not.
3. Ownership and Intellectual Property Rights
3.1 By Surf security. Customer acknowledges and agrees that as between Surf security and Customer, all right, title and interest in and to the Platform (including software, hardware, products, processes, algorithms, user interfaces, know-how, techniques, text, images, designs, data and other tangible or intangible technical material or information) made available to Customer by Surf security in providing the Platform, other than the Customer Data and the Results), and all improvements and derivatives of the foregoing, including all intellectual property and proprietary rights embodied therein or associated therewith, are and shall remain owned by Surf security or its licensors or other providers. This Agreement in no way conveys any right, title or interest in the Platform other than a limited right to use the Platform in accordance with the terms and conditions herein. No right or license is granted hereunder to Customer under any trademarks, service marks, trade names or logos. Customer shall not remove any Surf security trademark, service mark or logo, or any proprietary notices or labels, including any copyright or trademark notices, from the Platform or any Results. In the event Customer provides Surf security with feedback or suggestions regarding the Platform, including potential improvements or changes thereto (collectively, “Feedback”), the Feedback shall be considered Confidential Information of Surf security, and Surf security shall be free to use, disclose, and otherwise exploit in any manner, the Feedback for any purpose and without any payment to Customer.
3.2 By Customer. Surf security acknowledges and agrees that as between Surf security and Customer, all right, title and interest in and to the Customer Data and the Results, including all intellectual property and proprietary rights embodied therein or associated therewith, are and shall remain owned by Customer or its licensors. Notwithstanding the foregoing, Results which are written reports created by Surf security may include data, modules, components, and analysis frameworks (collectively, “Technical Elements”) owned or developed by Surf security prior to, or independently from, its engagement hereunder, and Surf security retains all rights thereto (and to any modifications or enhancements to Technical Elements developed in the course of providing the Results). Accordingly, to the extent that any such Technical Elements are integrated into any Results, Surf security hereby grants to Customer a perpetual, worldwide, non-exclusive, paid-up, limited license to use, copy and modify such Technical Elements as integrated into such Results for internal purposes only. Customer hereby grants to Surf security a non-exclusive, non-transferable, royalty-free right to use, reproduce, manipulate, display, transmit and distribute the Customer Data solely in connection with providing the Platform to Customer, and improving and developing the Platform. In addition, Surf security may analyze Customer Data, and data of other customers, to create aggregated or anonymized statistics or data that do not identify Customer or any individual, and Surf security may during and after the Term use and disclose such statistics or data in any manner in its discretion. Customer shall be solely responsible for, and shall be solely responsible for securing all necessary rights and licenses for, providing, updating, uploading and maintaining, and all Customer Data.
4.1 Fees. During POC the use of the platform is free of charge. Surf security offers the Version of the Platform with paid subscription plan that allow customers to access features or content after the POC period. If you purchase the platform, Surf security will invoice you or charge for the subscription fee then in effect when you subscribe to the platform. All fees are non-refundable. Customer agrees and represents that all information Customer provides to Surf security for the purpose of subscribing to the Platform is accurate, complete and current, and Customer agrees to notify Surf security of any changes to the credit card information associated with Customer’s Surf security account, including changes in billing address and expiration dates. If Surf security does not receive payment as due for the platform account, Surf security reserves the right to either suspend or terminate such account and Customer’s access to the the Platform in such circumstances.
4.2 Taxes. All amounts due hereunder are exclusive of all sales, use, excise, service, value added, or other taxes, duties and charges of any kind, whether foreign, federal, state, local or other, associated with this Agreement, the Platform, or Customer’s access to the Platform. Customer shall be solely responsible for all such taxes, duties and charge, except for taxes imposed on Surf security’s income, which may be invoiced by Surf security from time to time.
4.3 Late Payments. Customer shall pay interest on all late payments at the lesser of (a) 1.5% per month or (b) the highest rate permissible under applicable law, calculated daily and compounded monthly. Customer shall reimburse Surf security for all costs and expenses, including attorneys’ fees, incurred in collecting any unpaid amounts owed by Customer hereunder. Additionally, in the event of late payment by Customer, Surf security may in its sole discretion suspend Customer’s access to the Premium Version of the Platform with fifteen (15) days prior written notice.
4.4 Usage Limits and True-Up. Customer acknowledges that its use of the Platform may be limited in volume, including as to Identities, as may be set forth in Customer’s MSA. Surf security may invoice Customer an incremental or “true up” fee for such prior excess use at the rates specified in the applicable MSA, and Customer shall pay such invoice within thirty (30) days. For clarity, such invoice may issue after the expiration or termination of this Agreement. During the term of this Agreement, (a) Customer shall maintain appropriate records of its activities hereunder in order to reasonably demonstrate and evidence its compliance with this Agreement, including use limits, and (b) Surf security may in its discretion from time to time, review such records using its internal personnel or external advisors, in order to confirm Customer’s compliance with this Agreement (and in the event of non-compliance, without limiting Surf security other rights or remedies therefor, Customer shall promptly reimburse Surf security for its costs and expenses associated with such review).
5. Term, Termination
5.1 Term. The term of this Agreement (“Term”) shall commence on the Effective Date. The “Effective Date” shall be the date Customer first accesses the Platform, or the effective date set forth in the applicable MSA. If Customer purchases a paid subscription of the Platform, the term of such subscription shall commence on the Effective Date for the paid subscription and, unless earlier terminated as set forth herein, shall continue for the subscription term purchased and automatic renewal by Customer, unless otherwise terminated as described in this Section 5.
5.2 Termination. Either party may terminate this Agreement for convenience and without cause at any time by providing thirty (30) days’ prior notice of annual agreement term expiration with a written notice, to the other party. Either Party may terminate this Agreement by written notice thereof to the other Party, if the other Party materially breaches this Agreement and does not cure such breach within fifteen (15) days after written notice thereof. Surf security may terminate this Agreement immediately if Customer becomes the subject of any voluntary or involuntary petition in bankruptcy or any voluntary or involuntary proceeding relating to insolvency, receivership, liquidation, or composition for the benefit of creditors, if such petition or proceeding is not dismissed within sixty (60) days of filing.
5.3 Effects of Termination; Survival. Upon any expiration or termination of this Agreement: (a) all rights granted to Customer hereunder shall terminate, and Surf security shall no longer provide access to the Platform to Customer, (b) Customer shall cease and cause its users to cease using the Platform, and (c) each party shall promptly return or destroy any Confidential Information of the other party in its possession. Any obligations that have accrued prior to expiration or termination, including payment obligations, shall survive expiration or termination of this Agreement. In addition, the following Sections, as well as any other provisions herein which by their nature should survive, shall survive expiration or termination of this Agreement: Sections 1.5, 3, 4, 5.3, 6.2, 7.3, 8, 9, 10, and 11.2 through 11.12.
6. Customer Data.
6.1 Surf security Responsibilities. Surf security will not use Customer Data other than as permitted in this Agreement. Surf security shall operate the Platform in a manner that provides reasonable information security for Customer Data, using commercially reasonable data backup, security, and recovery protections.
6.2 Customer Responsibilities. Customer is solely responsible for all Customer Data provided by Customer, including for the accuracy, integrity and quality of Customer Data. Customer shall not: (a) upload or otherwise make available to Surf security any Customer Data that is unlawful, that violates the intellectual property or other proprietary rights of any third parties, or that Customer does not have a right to transmit due to any law, rule, regulation or other obligation; (b) upload or otherwise make available to Surf security any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; (c) interfere with or disrupt the Platform or servers or networks connected to the Platform; or (d) violate any applicable law, rule or regulation, including those regarding the export of technical data.
7. Representations and Warranties; Disclaimer
7.1 General Representations and Warranties. Each Party hereby represents and warrants to the other Party that: (a) it is a corporation, company or other entity (as applicable) duly organized, validly existing and in good standing in its jurisdiction of organization; (b) its execution, delivery and performance of this Agreement have been duly and validly authorized by all necessary organizational action on its part; (c) the provisions set forth in this Agreement constitute legal, valid and binding obligations of such Party enforceable against such Party in accordance with their terms, subject to bankruptcy, insolvency and other laws affecting creditors’ rights generally; and (d) its execution, delivery and performance of this Agreement do not and will not conflict with, result in a breach of, constitute a default under, or require the consent of any third party under, any agreement or other obligation to which such Party is subject.
7.2 Surf security Limited Warranty. Surf security warrants that it will provide the Platform in a competent and workmanlike manner, in accordance with good industry practices and this Agreement. Surf security does not warrant that it will be able to correct all reported defects in the Platform or that use of the Platform will be uninterrupted or error free. Surf security makes no warranty regarding features or services (including data or content) provided by any third parties. Surf security retains the right to modify the Platform in its sole discretion; provided that doing so does not have a material adverse impact on the Platform hereunder.
7.3 Disclaimer. EXCEPT FOR THE WARRANTIES SET FORTH IN SECTIONS 7.1-7.2 ABOVE, SURF SECURITY MAKES NO REPRESENTATION OR WARRANTY WHATSOEVER, AND HEREBY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, WITH RESPECT TO THE PLATFORM AND THE RESULTS (IN EACH CASE WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE), INCLUDING ANY WARRANTY (A) OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT, (B) THAT THE PLATFORM OR THE RESULTS WILL MEET CUSTOMER’S REQUIREMENTS, OR THAT THE PLATFORM WILL ALWAYS BE AVAILABLE, ACCESSIBLE, UNINTERRUPTED, TIMELY, SECURE OR OPERATE WITHOUT ERROR, OR (C) AS TO THE ACCURACY OR RELIABILITY OF THE RESULTS OR ANY INFORMATION OBTAINED FROM THE PLATFORM.
8. Limitations of Liability
8.1 Damages Cap. TO THE FULLEST EXTENT PERMISSIBLE BY LAW AND NOTWITHSTANDING ANYTHING ELSE IN THIS AGREEMENT, SURF SECURITY TOTAL AGGREGATE LIABILITY FOR ALL DAMAGES ARISING OUT OF OR RELATED TO THE PLATFORM AND THIS AGREEMENT, WHETHER IN CONTRACT, TORT, INCLUDING NEGLIGENCE, OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF (A) ONE HUNDRED DOLLARS ($100) OR (B) TOTAL AMOUNT OF FEES PAID BY CUSTOMER TO SURF SECURITY UNDER THIS AGREEMENT.
8.2 Disclaimer of Indirect Damages. EXCEPT FOR (A) ITS INDEMNIFICATION OBLIGATIONS HEREUNDER (FOR PAID CUSTOMERS), (B) ITS BREACH OF ANY INTELLECTUAL PROPERTY OR CONFIDENTIALITY PROVISIONS HEREIN (INCLUDING ANY LIMITATIONS OR RESTRICTIONS ON USE OF THE PLATFORM) OR (C) CUSTOMER’S OBLIGATION TO PAY ALL AMOUNTS DUE TO SURF SECURITY HEREUNDER, IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR THE LOSS OF PROFITS OR REVENUES ARISING OUT OF OR RELATED TO THE PLATFORM OR THIS AGREEMENT, WHETHER SUCH DAMAGES ARISE IN CONTRACT, TORT, INCLUDING NEGLIGENCE, OR OTHERWISE.
9.1 Surf security Indemnification. Surf security shall defend, indemnify and hold harmless Customer and its directors, officers, employees and agents (“Customer Indemnified Parties”) from and against any third party claims, actions, proceedings, demands, lawsuits, damages, liabilities and expenses (including reasonable attorneys’ fees and court costs) (collectively, “Claims”) to the extent based on any claim that the Platform infringes, misappropriates or otherwise violates (collectively, “Infringes”) any third party intellectual property or proprietary right (excluding patents).
9.2 Customer Indemnification. Customer shall defend, indemnify and hold harmless Surf security and its directors, officers, employees, agents and providers (“Surf security Indemnified Parties”) from and against any Claims to the extent based on (a) any claim that the Customer Data Infringes any third party intellectual property or proprietary right (excluding patents), or (b) any other violation of Customer’s obligations under Section 6.2 above.
9.3 Indemnification Process. As conditions of the indemnification obligations in Sections 9.1-9.2 above: (a) the applicable Customer Indemnified Party or Surf security Indemnified Party (the “Indemnitee”) will provide the indemnifying Party (the “Indemnitor”) with prompt written notice of any Claim for which indemnification is sought (provided that failure to so notify will not remove the Indemnitor’s indemnification obligations except to the extent it is prejudiced thereby), (b) the Indemnitee will permit the Indemnitor to control the defence and settlement of such Claim (provided that the Indemnitee may participate using counsel of its own choosing, at its own expense), and (c) the Indemnitee will reasonably cooperate with the Indemnitor in connection with the Indemnitor’s evaluation, defence and settlement of such Claim. In defending any Claim, the Indemnitor shall use counsel reasonably satisfactory to the other Party. The Indemnitor shall not settle or compromise any such Claim or consent to the entry of any judgment without the prior written consent of the other Party (not unreasonably withheld).
9.4 Exclusions. Surf security obligations in Section 9.1 above shall not apply to any Claim to the extent arising from or relating to (a) misuse of the Platform (including any use of the Platform not strictly in accordance with the documentation therefor, Surf security’ instructions, and this Agreement), (b) any modification, alteration or conversion of the Platform not created or approved in writing by Surf security, (c) any combination of the Platform with any computer, hardware, software or Platform not provided by Surf security, (d) Surf security’ compliance with specifications or other requirements of Customer, or (e) any Customer Data provided by Surf security or any third party data or materials. If the Platform is or may be subject to a Claim of Infringement described in Section 9.1 above, Surf security may, at its cost and sole discretion: (i) obtain the right for Customer to continue using the Platform as contemplated herein; or (ii) replace or modify the Platform so that it becomes non-Infringing without substantially compromising its principal functions; or (iii) to the extent the foregoing are not commercially reasonable, terminate this Agreement and return to Customer the portion of any pre-paid Fees for access to and use of the Platform which does not occur due to such termination. Surf security’ obligations in this Section 9 shall be Surf security’ sole obligations, and Customer’s sole remedies, in the event of any Infringement of intellectual property or proprietary rights by or related to the Platform.
10.1 Definition. “Confidential Information” means information that is disclosed by either Party (the “Disclosing Party”) to the other Party (the “Receiving Party”) hereunder before or during the Term that is clearly labeled or identified as confidential or proprietary when disclosed, or that, under the circumstances, should reasonably be treated as confidential, except that “Confidential Information” shall not include any information that (a) is or becomes generally known to the public through no fault of, or breach of this Agreement by, the Receiving Party; (b) is rightfully in the Receiving Party’s possession at the time of disclosure without an obligation of confidentiality; (c) is independently developed by the Receiving Party without use of the Disclosing Party’s Confidential Information; or (d) is rightfully obtained by the Receiving Party from a third party without restriction on use or disclosure. In addition, (i) the terms and conditions of this Agreement shall be deemed to be Confidential Information of both Parties; (ii) the Customer Data and Results (excluding the Technical Elements) shall be deemed Confidential Information of Customer, and (iii) the Platform shall be deemed Confidential Information of Surf security, regardless of whether or not the Platform is labeled or identified, or would reasonably be considered, confidential.
10.2 General Obligations. Each Party agrees that it will during the Term and thereafter: (a) not disclose the other Party’s Confidential Information to any third party (other than as permitted in the last sentence of this paragraph); (b) use the other Party’s Confidential Information only to the extent reasonably necessary to perform its obligations or exercise its rights under this Agreement; (c) disclose the other Party’s Confidential Information only to those of its employees and independent contractors who reasonably need to know such information for purposes of this Agreement and who are bound by confidentiality obligations offering substantially similar protection to those in this Section 10; and (d) protect all Confidential Information of the other Party from unauthorized use, access or disclosure in the same manner as it protects its own confidential information of a similar nature, and in no event with less than reasonable care. Notwithstanding the above, this paragraph shall not prohibit: (i) a Party from disclosing Confidential Information of the other Party to the extent required by applicable law, rule or regulation (including a court order or other government order) or the rules and regulations of the SEC or any national securities exchange; provided that such Party provides the other Party prior written notice of such disclosure, to the extent practicable, and reasonably cooperates with efforts of the other Party to seek confidential treatment thereof, to the extent such cooperation is requested by the other Party; or (ii) a Party from disclosing the terms and conditions of this Agreement to its attorneys and financial advisors, or current or potential lenders, other sources of financing, investors or acquirors (provided that such third parties are bound by confidentiality obligations offering substantially similar protection to those in this Section 10; provided further that such third parties are only permitted to use such information for the purpose of advising, lending or providing financing to, or investing in or acquiring, such Party, as applicable).
10.3 Return or Destruction. Except as otherwise expressly provided in this Agreement, the Receiving Party will return to the Disclosing Party, or destroy or erase, the Disclosing Party’s Confidential Information in tangible form, upon the termination or expiration of this Agreement; provided that (a) Receiving Party may retain a copy of Disclosing Party’s Confidential Information solely for the purposes of tracking Receiving Party’s rights and obligations hereunder with respect thereto, and (b) Receiving Party may retain Disclosing Party’s Confidential Information solely to the extent reasonably necessary for Receiving Party to exercise rights or perform obligations under this Agreement that survive such termination or expiration.
11.1 Assignment. Neither Party may assign or otherwise transfer this Agreement, or assign or otherwise transfer any of its rights hereunder, or delegate any of its obligations hereunder, without the prior written consent of the other Party; provided, Surf security may assign or otherwise transfer this Agreement, or assign or otherwise transfer any of its rights or delegate any of its obligations hereunder to an affiliate or to a successor to all or substantially all of its assets, stock or business, without Customer’s prior written consent. Any purported assignment or delegation in violation of this paragraph is null and void. This Agreement will bind and inure to the benefit of each Party’s successors and permitted assigns.
11.2 Compliance with Laws. Each Party shall comply with all laws, rules, regulations and ordinances applicable to its activities hereunder.
11.3 Entire Agreement; Amendment. This Agreement (including all MSAs, and other attachments hereto, which are incorporated herein by reference) contains the complete understanding and agreement of the Parties with respect to the subject matter hereof, and supersedes all prior or contemporaneous agreements or understandings, oral or written, with respect thereto. No pre-printed terms on any purchase order, invoice or similar document issued in relation to this Agreement shall have any effect on the Parties or this Agreement. Surf security reserves the right to modify the Platform at any time, without notice to you. Surf security may also from time to time amend this Agreement prospectively, and will notify Customer by posting on the Platform. Customer agrees that Customer’s continued use of the Platform constitutes Customer’s agreement to the amended Agreement. If Customer does not agree to any amended Agreement that Surf security publishes, Customer must terminate its account and cease using the Platform.
11.4 Notices. Any notice required or permitted by this Agreement shall be deemed to have been received as follows: (a) by personal delivery, upon receipt; (b) by facsimile or guaranteed overnight delivery, one business day after transmission or dispatch; or (c) by certified mail, as evidenced by the return receipt. If notice is sent by facsimile, a confirming copy of the same shall be sent by mail to the receiving Party. Notices to Surf security may be sent to Surf security’s address set forth in the preamble to this Agreement. Customer agrees that notice to Customer’s e-mail address on record with Surf security will constitute formal notice to Customer under this Agreement.
11.5 Choice of Law. This Agreement is and will be governed by and construed under the laws of the State of Delaware and the United States of America, without giving effect to any conflicts of laws provision thereof or of any other jurisdiction that would produce a contrary result.
11.6 Dispute Resolution. Surf security will attempt to resolve disputes with customers to their satisfaction. If, however, a matter arises that cannot be resolved promptly between Customer and Surf security, Customer agrees that any disputes arising out of or relating to the Platform or this Agreement (including the validity and scope of the agreement to arbitrate and any disputes with other users of the Platform) shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (“AAA”) under the Federal Arbitration Act, and shall be conducted before a single arbitrator pursuant to the applicable Rules and Procedures established by the AAA (for information on the AAA and its rules, see adr.org). Customer agrees that the arbitration shall be held in Atlanta, Georgia, unless the AAA or the arbitrator shall determine that venue in such city is unreasonably burdensome, in which case the AAA or the arbitrator shall select a venue that is not unreasonably burdensome to both Customer and Surf security. Customer agrees that, if the AAA shall be unavailable or decline to administer the arbitration, and the parties do not agree on a substitute, a substitute administrator or arbitrator shall be appointed by the court. The arbitrator may render early or summary disposition of some or all issues, after the parties have had a reasonable opportunity to make submissions on these issues. At Surf security’s option, this provision shall not apply to claims of patent, trademark, or copyright infringement or misappropriation of trade secrets (collectively, “IP Claims”). In addition, Customer or Surf security may elect to bring an individual claim in a small claims court, but Surf security does not hereby agree to any personal jurisdiction that is otherwise lacking. Customer agrees that any arbitration shall not permit claims on a class, mass, representative, or private attorney general basis. Customer further agrees that no claims of other parties may be consolidated with Customer’s or Surf security claims in the arbitration without both Customer’s and Surf security consent. CUSTOMER IS WAIVING CUSTOMER’S RIGHTS TO HAVE CUSTOMER’S CASE DECIDED BY A JURY AND TO PARTICIPATE IN A CLASS, MASS, REPRESENTATIVE, PRIVATE ATTORNEY GENERAL, OR CONSOLIDATED ACTION AGAINST SURF SECURITY. If any part of this Arbitration clause is later deemed invalid as a matter of law, then it shall be severed and the remaining portions of this section shall remain in effect, with the exception that if the preceding paragraph is deemed invalid, then this entire section shall be deemed invalid and the arbitration clause shall be void. The Parties hereby consent to the jurisdiction of any federal or state court located in Atlanta, Georgia for any claim or other proceeding related to this Agreement or their activities hereunder, and waive any objections of improper venue or inconvenient forum.
11.7 Injunctive Relief. Each Party acknowledges that its breach of any intellectual property or confidentiality provisions herein (including any limitations or restrictions on use of the Platform) will cause substantial harm to the other Party that could not be remedied by payment of damages alone. Accordingly, the other Party will be entitled to seek preliminary, temporary and permanent injunctive relief, and other equitable relief, for any such breach, without any requirement to post bond, in any court of competent jurisdiction. The Parties hereby consent to the jurisdiction of any federal or state court located in Atlanta, Georgia for any IP Claim or other proceeding for injunctive relief related to this Agreement or their activities hereunder, and waive any objections of improper venue or inconvenient forum.
11.8 Relationship of the Parties. The relationship between the Parties is that of independent contractors. Nothing contained in this Agreement shall be construed as creating any agency, partnership, joint venture or other form of joint enterprise or employment relationship between the Parties, and neither Party shall have authority to contract for or bind the other Party in any manner whatsoever.
11.9 Waiver. No waiver by either Party of any of the provisions of this Agreement shall be effective unless explicitly set forth in writing and signed by such Party. No failure to exercise, or delay in exercising, any right, remedy, power or privilege arising from this Agreement operates, or may be construed, as a waiver thereof. No waiver shall apply to any other time, or any other right, remedy, power or privilege.
11.10 Severability. If any provision of this Agreement is invalid, illegal or unenforceable in any jurisdiction, (a) such invalidity, illegality or unenforceability shall not affect any other provision of this Agreement or invalidate or render unenforceable such provision in any other jurisdiction, and (b) such provision, in such jurisdiction, shall be replaced by a valid, legal and enforceable provision that best reflects the Parties’ intent for such first provision.
11.11 Headings; Interpretation. Headings are provided for convenience only and will not be used to interpret the substance of this Agreement. Unless the intent is expressly otherwise in specific instances, use of the words “include,” “includes” or “including” in this Agreement shall not be limiting and “or” shall not be exclusive.
11.12 Counterparts. This Agreement may be executed in two counterparts (which may be delivered by .pdf or other facsimile format acceptable to the Parties), each of which shall be an original and both of which taken together shall form one agreement.
11.13 Force Majeure. Surf security shall not be liable or responsible to Customer, nor be considered to have defaulted or breached this Agreement, for any failure or delay in fulfilling or performing any provision of this Agreement to the extent such failure or delay is caused by or results from any act, circumstance or other cause beyond the reasonable control of Surf security, including acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes (whether or not relating to either Party's workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable technology or components, telecommunication breakdown, or power outage.